Counted for the class list • packed for the party • handed out with a grin

Tell us how many kids. We have counted the rest.

Wrong count, wrong color?

It happens, and it is fixable. Returns, refunds and replacements are all handled from your order page at our partner store, under its returns policy. Find your situation below.

The box arrived damaged

First
Photograph the box and the contents.
Then
Order page → replacement or refund
Handled by
Partner store

Pieces are missing

First
Count against the list on the product page.
Then
Order page → report an incomplete item
Handled by
Partner store

I chose the wrong count

First
Leave the box sealed.
Then
Order page → return, then order the right size
Handled by
Partner store

The color is not what I expected

First
Compare with the variant name on your order.
Then
Order page → return or exchange
Handled by
Partner store

The party was cancelled

First
Keep everything unopened.
Then
Order page → return within the store's window
Handled by
Partner store

I have a question about how a toy works

First
Tell us which set and which piece.
Then
Email us and we will explain
Handled by
Shemira

We cannot issue refunds or send replacements ourselves, because orders are not placed with us. What we can do is answer anything about the product. contact@shemira.org

The count is done. The bag is waiting.

Every set on these shelves links straight to our listing at our partner store, where the price, stock and delivery date are always current.